Broken Point of Sale Receipt Printers â Repair or Replace?

By: Nathan Lewis

Prices of computer hardware continues to drop in value and augmentation in features and functions. This is to the assistance of the consumer. However, many consumers do not hire full advantage of this situation.

Point of sale accoutrement that is computer based follows this pattern of drops in price and increase in features. An comprehensive industry flourishes behind a cloak of mystery regarding point of sale hardware, software and systems. In blimp part, business owners continue to pour money into the pockets of dealers who continue to overcharge for repair and replacement parts, including printers.

POS Printer Repair â " What you get

Letâ s take a look at what most people do with a broken printer. They testament attempt to repair the printer through their local dealer.

A phone is placed to the dealer who will ask questions of the business owner to decide provided the printer is truly broken or whether the dispute could be a software, cable or power issue. Yes, there are truly repair calls that are solved by properly plugging the printer power supply into the electrical outlet.

If the printer is determined to be broken a technician will come to pick it up. If there is a prior agreement with the dealer a transitority loaner printer may be substituted while the repairs are done.

Many dealers have now elsewhere to a flat-fee for printer repairs. They will charge this fee plus parts to repair the printer. Parts are charged at full list price and will range as high as $125 - $150. Charges higher than that are generally not charged as they exceed the cost of a new printer.

In total, the charge to repair a POS printer should never exceed $300 as you could get a new printer for that amount. However, a repaired printer will not carry forward the full warranty like a new printer will. You will probably only have a 30 â " 90 day warranty on the repairs. That means if this same printer goes down again in 91 days you are going to have to do this all over again.

POS Printer Replacement â " What you obtain if a dealer does it

Replacing a POS printer is much simpler and quicker than repairing. This is largely due to the fact that most dealers achieve not repair the printer themselves. They actually correspondence the printer to a repair depot to be serviced remotely and then returned. This repair process can take weeks and in the worst cases a month or more.

Replacement printers are often kept in stock by local dealers. If not, they can obtain a replacement printer from one of their vendors in a day or two. However, be prepared to pay full price with a dealer margin in excess of 40%. This could easily drive the replacement payment of a POS printer to the $500 mark.

At least with a new replacement printer you will start the clock on a new warranty period. The problem with this is how much of this advanced warranty is passed to you by the dealer. I am sorry to say that a fat many dealers will pass 1 year of the 3 oldness of warranty offered by the manufacturer.

POS Printer Replacement â " What you entertain if you do it

Letâ s take a study at what you get if you source the replacement printer via the Internet. You may be shocked at how inconsiderable it is and how much you move for less money.

First, you get the same printer that you get from the dealer. You may even get the printer from the same warehouse that the dealer buys from.

Next, you pament far less in that you are eliminating the dealer margin. In some cases this is in excess of 40%.

Finally, you get the complete manufacturer warranty. In the case of POS printers this is usually 3 years or more. What this resources is that you will contact the printer manufacturer who will then direct you to the nearest warranty repair center who will repair the printer and value the manufacturer.

Want to know the really funny part of this? In a great bountiful cases you will find that the dealer you were doing business with is the printer warranty repair center. Remember how they only passed a year of the 3 year manufacturer warranty? That means that they charge their customers to repair the printer and still get the warranty paid for by the printer manufacturer.

DIY is easier than you think

It no longer takes certification, special training or a college degree to quarters out a POS printer. A 12-year old can do it without a screw driver. Then why canâ t you? Matchless because you have not tried.

The adjacent time you pass by your point of sale system capture a look at the printer. Case at the cables in the back. There are probably a maximum of 3 cables that plug into the same connectors on the replacement printer. Each cable has a different connector and will only fit the identical plug on the replacement printer. No tools required and no training is necessary.

You wouldnâ t call an electrician to replace a light bulb in a lamp and you should not call a technician to replace a POS printer.

Nathan Lewis has earned a solid reputation helping miniature to medium sized businesses expand their spread through nook bazaar websites such as My POS Printer. New obtaining printers from Epson Receipt Printers and Star Micronics Getting Printers.

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